When a CBE cardholder forgets or loses his or her pin, he or she can go to the nearby CBE branches and apply for a pin replacement. The new pin will be produced and sent to the requesting branch in a sealed envelope. The customer can collect the new pin by signing on the PIN delivery register book.
My PIN is blocked
If the customer tries the wrong PIN more than three times, the PIN will be blocked. In this case, the customer should wait 24 hours before trying it again. After 24 hours, the PIN will be active; otherwise, follow the above steps to get the new PIN.
I lost my card
If a customer lost his/her card, he/she should call 951 Free CBE Contact Center to blacklist the card immediately and then go to the nearby branch to request a replacement card.
My card is captured in ATM (off-branches)
ATM terminals may capture customers' cards for different reasons. If the ATM is located on the branch premises, the cardholder should inform the branch; if the ATM is located off premises, the cardholder should call 951 to locate the relevant branch. The card will be delivered to the cardholder by the responsible personnel of the branch after verification.
My card is rejected by ATM terminals
The card may be rejected frequently due to damaged cards, passed expiry dates, damaged ATMs etc…, in this case, the cardholder should call 951 to know the reason and go to the nearby branches to take replacements.
My balance is deducted without giving me cash on CBE ATM
The cardholder should call 951 Free CBE Contact Center and register, then the cash is returned back to the account within 2 days.
My balance is deducted without giving me cash on another bank ATM
The cardholder should call 951 Free CBE Contact Center and register, then the cash is returned back to the account within 15 days.