Privacy Policy

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Privacy Policy & Customer Data Protection

Introduction

The Commercial Bank of Ethiopia (CBE) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data.

Data Collection

We collect personal information about you only when it is necessary for our legitimate business needs, including:

Opening and managing accounts: Name, address, contact information, identification documents, income information, and transactional data.
Providing you with banking products and services: Transaction details, loan applications and repayments, and service preferences.
Preventing fraud and managing risk: Transaction monitoring, identity verification, and compliance with legal and regulatory requirements.
Improving our services: Analyzing customer behavior to personalize offerings and identify areas for improvement.

Data Disclosure

We will not disclose your personal information to any third party without your consent, except in the following situations:

To service providers who help us operate our business: These providers are obligated to protect your information and use it only for the purposes we specify.
To comply with legal and regulatory requirements: We may disclose your information to law enforcement agencies or other government officials if required by law.
To protect our rights and interests: We may disclose your information to defend ourselves against legal claims or investigations.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We will retain your personal information for as long as it is necessary for the purposes described in this policy unless a longer retention period is required by law.

Your Rights

You have the right to:

Access your personal information and request corrections or updates.
Object to the processing of your personal information.
Lodge a complaint with a supervisory authority.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Call Center: +251951